Return & Refund Policy

20-Day, No-Questions-Asked Returns

If you don’t love your Cloud Comfort product, you can return it within 20 days of delivery, no questions asked.

How to Start a Return

To request a return or exchange, simply:

• Email us: varun@cloudcomfort.in
• Dm us on Instagram: @cloud.comfort.co

Please include your order number in said return message.

Process

1. Once we receive your request, we’ll arrange a pickup from your address (where serviceable).
2. If pickup isn’t available at your pincode, we’ll ask you to ship it to us and will reimburse standard courier charges against a receipt.
3. After we receive the product back, we’ll process your refund or exchange within 2–4 business days.

Refunds

• Refunds are issued to your original payment method within 5–7 business days after quality check.
• COD orders: refunded via bank transfer/UPI, we’ll share a secure form to collect details.
• If you used a discount code, your refund reflects the actual amount paid.

Quick Notes

• Return shipping is free for the first pickup attempt.
• Items must be unused, unwashed, and undamaged.
• Please return products in their original packaging if possible.
• Damaged, defective, or wrong items must be reported within 48 hours of delivery for immediate replacement/refund.
• Final-sale/clearance items (if marked) are eligible for exchange or store credit only.

The Cloud Comfort Promise

We stand by our quality. If anything feels off, we’ll make it right, fast, friendly, and fair.